Contact, Requests and Complaints Center

The official contact email for MyCleverly is support@mycleverly.com. Use this address for customer support, privacy requests, refund requests, billing issues, AI reports, accessibility feedback, security reports, copyright complaints, marketplace reports, and legal questions.

Mailing address: Mycleverly Services, 213 North Market Street, #1022, Wilmington, DE 19801.

For privacy rights, use the subject Privacy Request and include your account email, country or state of residence, request type, and enough information to verify the account.

Do not send passwords, full payment card numbers, or unnecessary sensitive documents. MyCleverly may request additional verification when required.

For refunds, use the subject Refund Request and include the order number, course or product name, purchase date, amount, currency, and reason. Eligible direct purchases may be refundable within 15 calendar days under the Payments Policy.

For billing errors, include the transaction date, invoice, payment method type, and a description of the issue.

For copyright or trademark complaints, include the protected work or mark, the allegedly infringing URL, your contact details, proof of ownership or authorization, and the statements required by the DMCA or applicable law.

For counter-notices, include the removed material, your good-faith explanation, contact details, consent to jurisdiction where required, and signature.

For suspected vulnerabilities, account compromise, data exposure, phishing, malware, or abuse, use the subject Security Report and include technical details, steps to reproduce, affected URLs, timestamps, and your contact information.

For illegal content, harmful content, fake reviews, harassment, fraud, child safety issues, or marketplace manipulation, include the URL, username or creator name, screenshots, dates, and a clear explanation.

MyCleverly will try to respond promptly, but response time depends on complexity, verification, legal requirements, evidence, payment processor timelines, and safety risk.

Urgent security, child safety, fraud, and illegal content reports may be prioritized.